FAQs
General Questions
Monarch Mobility are a UK‑founded mobility brand with more than 25 years of experience designing lightweight, foldable mobility scooters, powered wheelchairs, and travel‑friendly mobility innovations. We have now expanded into the United States, offering an exclusive product range available only through our authorized dealer network.
Our products are engineered through long‑term development partnerships and are exclusive to Monarch, offering superior portability, comfort, travel‑readiness, and quality.
Consumer FAQs
No. Monarch Mobility products in the US are sold exclusively through our authorized dealer network to ensure customers receive expert guidance, setup, and support.
Visit the Where to Buy page and enter your location to see your nearest authorized dealer.
Yes. Contact your local dealer to arrange a demonstration or viewing.
All servicing, repairs, and warranty support are handled by your authorized Monarch dealer.
Trade Dealer FAQs
You can apply online via the Become a Dealer page. Once your application is submitted, our team will follow up with next steps.
Trade pricing becomes available once you are approved as a dealer and receive login access to our Trade Portal. You may also email or call our team directly to request pricing details, product information, or support with signing up.
Approved dealers can place orders through the Monarch Mobility Trade Portal, or by phone or email with our trade support team.
All US orders are fulfilled through our logistics partner KASE / WSI, operating from a modern, high‑capacity distribution facility in Dallas, Texas. This ensures fast, reliable, and professionally managed deliveries across the country.
Trade partners can reach us by email or telephone for pricing, ordering, onboarding, and general support.
Yes. Volume‑based discounts are available for approved dealers and are visible within the trade portal or available upon request.
Yes. US consumer enquiries generated through our marketing efforts and website are routed directly to the nearest authorized dealer.
Product FAQs
Many of our lightweight scooters and power chairs feature airline‑friendly lithium batteries. Check the specific product page or ask your dealer for guidance.
Warranty coverage varies by product category, and all warranty service is managed by your local authorized dealer.